Contact

This page serves as a selection to contact us. Roche is unable to answer general medical questions or questions regarding your personal medical condition.

Medicines and diagnostic products can not be ordered directly from this website.

Please note that the following forms can not be used to report health concerns or to ask questions about medical products.

Please take note that we can not respond to letters or e-mail campaigns.

Please select who you would like to contact.




Roche Diagnostics

The identification of a disease by testing in a laboratory or by the patient himself (Examples of products are: Accu-Chek, Cobas, CoaguChek, MagNAPure).

Hotlines Customer Service Center

Laboratory Systems / Point-of-Care Systems
Monday - Sunday, 8 a.m. to 6 p.m.
Device operation, reagents and technique
Phone: +49 621 759 47 47
Fax: +49 621 759 40 02

Accu-Chek Customer Service Center
Monday - Friday, 8 a.m. to 6 p.m.
Blood glucose self-management
Phone: 0800 44 66 800 (freephone)
Fax: +49 621 759 78 44 63

CoaguChek Customer Service Center
Monday - Friday, 8 a.m. to 6 p.m.
Coagulation self-management
Phone: 0800 0800 855 (freephone)
Fax: +49 621 759 44 63

Roche Pharma

Treatment or therapy of a disease. Roche sells many highly effective drugs in the areas of cancer, viral infections, metabolic disorders, diseases of the central nervous system and inflammatory diseases.

Roche Presse - Pharma - Grenzach

Roche Pharma AG
Emil-Barell-Str. 1
79639 Grenzach-Wyhlen

Nicole Gorfer, MAS
Head of Communications & Public Affairs

+49 7624 14 4000

Dr. Cornelius Wittal

+49 7624 14 3715
+49 7624 14 3366

+49 7624 14 0 (switchboard)